Operations
PhyCom utilizes a proven set of procedures developed specifically to ensure the highest level of attention and service for your billing and collection needs. But we realize that each practice is unique, and PhyCom's personal touch ensures that you, your patients and their insurance providers are provided information in a professional and comfortable manner.
Overview of procedures:
- Billing information submitted to PhyCom.
- PhyCom account specialists immediately complete the billing and submit them for payment.
- PhyCom account specialists aggressively follow-up on all submissions to ensure payment on unpaid claims or denials.
- A monthly report detailing collections and key trends for your practice is provided which includes the name, procedure, date of service, date of billing, amount paid by insurance and any adjustments made to the account (view sample report).
Compliance
As part of PhyCom's strong commitment to HIPAA compliance, and to prevent violations of the health information privacy laws, PhyCom has instituted the following programs:
- Appointment of a Compliance Officer who is responsible for implementing, monitoring and maintaining our HIPAA Compliance Program
- Strict adherence to HIPAA compliance requirements
- Participation in HIPAA awareness and education training programs
- Daily backup of all data in a HIPAA compliant offsite facility
